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Privacy Policy

Privacy Policy

[Last updated on February 11, 2024]

 

We respect your concerns about privacy. This Privacy Policy describes the types of personal information we collect about individuals through our Site (the “Privacy Policy” and the “Services”, respectively), how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The Privacy Policy also describes the measures we take to safeguard the personal information, how long we retain it and how individuals can contact us about our privacy practices and to exercise their rights. Data protection and privacy rules differ worldwide. For this reason, and in certain cases we have to change our privacy practices due to specific legal requirements in countries where we do our business. Please read the Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information that is voluntarily submitted or collected automatically when accessing the Services. This Policy was last updated on the date noted above. We reserve the right to change, modify or amend this Privacy Policy from time to time to reflect changes in our privacy practices. You are encouraged to review this Privacy Policy periodically and to check the last date it was updated at the top of this Privacy Policy for the most recent version, to inform yourself about how your personal information is collected, used and shared when you use the Services. If you do not agree with these terms, please do not access or use the Services. Our Site includes links to other websites whose privacy practices may differ from ours. Please refer to the privacy policies of any linked third-party website to learn how the operators of those websites collect and use information that is gathered through those websites. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

  1. Information We Obtain

In connection with your use of the Services, you may provide personal information to us in various ways. The types of personal information we obtain may include the following:

  • contact information (such as name, email address, shipping address and instructions, postal code and telephone number);
  • login credentials to create an account on the Services (such as email address and password);
  • information contained on your social media public profile, to the extent you decide to create an account on the Services using your social media account;
  • information you choose to submit on your personalized public profile “My Page”, including web address name, username, photograph, links to your social media accounts and any other information you choose to submit on the “Page Description” section of your “My Page”;
  • user generated content related to product reviews, comments, questions and answers;
  • payment information, such as name, billing address, account number, and payment card details (including card number, expiration date and security code) for payments processed by us. To the extent any payments are processed by any other third parties such as PayPal or Apple Pay, then the privacy policies of those parties shall govern such information;
  • bank account and tax information related to any company programs that may offer customer payouts;
  • order history, including information about products purchased or viewed on the Services;
  • details you provide through contests, sweepstakes and surveys;
  • social media information, such as social media handles, content and other data shared with us through third-party features that you use on our Services (such as apps, tools, payment services, widgets and plugins offered by social media services like Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter and YouTube) or posted on social media pages (such as our social media pages or other pages accessible to us);
  • other personal information contained in content you submit on the Services, such as through our “Contact Us” feature or other customer support tools;
  • Country/region and language preference based on mobile device settings and/or IP; and
  • IP address, device, operating system, and browser information that we detect.

You are not required to provide this information but, if you choose not to do so, we may not be able to offer you certain Services and related features.

  1. How We Use The Information We Obtain

We will use the information we obtain through the Services as needed to fulfill our contractual obligation to provide you with the products and services you request and to deliver products ordered (including, but not limited to, transportation and customs clearance through related third-party service providers). We also may use the information we obtain through the Services if we have a legitimate interest to do so, including to support the following functions and activities:

  • establishing and managing your account;
  • communicating with you about your account or transactions and sending you information about features and enhancements;
  • processing claims in connection with our products and services, and keeping you informed about the status of your order;
  • managing our Rewards and loyalty programs;
  • posting your product reviews and managing our Reviews program;
  • improving and customizing your experience with the Services, including providing recommendations based on your preferences;
  • identifying and authenticating you so you may use the Services;
  • marketing our products to you and providing you with promotions, including special deals, coupons, discounts and chances to win contests;
  • communicating with you about, and administering your participation in, contests, sweepstakes or surveys;
  • responding to your requests and inquiries and providing customer support, such as through our chatbot or other customer support tools;
  • operating, evaluating and improving our business (including developing new services; enhancing and improving our Services; managing our communications; analyzing our user base and Services; performing data analytics and market research; and performing accounting, auditing and other internal functions);
  • protecting against, identifying and preventing fraud and other criminal activity, claims and other liabilities;
  • complying with and enforcing applicable legal requirements, relevant industry standards and our policies, including this Privacy Policy and IGC’s Terms of Use, Rewards Program Terms of Use; and
  • communicating with you about changes to our policies.

In addition, we may use your contact information to send you Health Newsletters and emails about our products, services, sales and special offers if you sign up to receive them and have not opted out. We also may use your email address to display ads for our products, services, sales and special offers through Facebook’s and Google’s sites or networks. For example, if you are on Facebook, you may see our ads on the social media platform, or if you sign in to your Google account, you may see our ads as you use the Google search engine, Instagram, Facebook, Facebook Audience Network, YouTube, Gmail, and the Google Display Network because these third parties will match your email address with you. To the extent provided by applicable law, you can object at any time to the use of your e-mail address for advertising purposes as specified below.

 

We may combine information we obtain about you through our websites with the information obtained through our apps for the purposes described above. We also may use the information we obtain in other ways for which we provide specific notice at the time of collection or otherwise with your consent.

  1. Automated Collection of Data

When you use our Services or open our emails, we may obtain certain information by automated means, such as browser cookies, Flash cookies, local storage, web beacons and pixels, JavaScript, device identifiers, server logs and other technologies. The information we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our Services (such as the web pages you visit, links you click and features you use), the pages that led or referred you to our Services, dates and times of access to our Services, and other information about your use of our Services. We also may receive your device’s geolocation and other information related to your location through GPS, Bluetooth, WiFi signals and other technologies for certain purposes listed above, such as to provide you with our Services. Your device may provide you with a notification when the Services attempt to collect your precise geolocation. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies may be set either directly by the website a user is visiting (“first-party cookies”), or by a domain other than the website the user is visiting (“third-party cookies”). A “Flash cookie,” also known as a local shared object, functions like a web cookie to personalize a user’s experience on sites that use Adobe Flash Player. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use beacons in emails to help us track response rates, identify when our emails are accessed or forwarded, and for other purposes listed above. The following types of cookies and similar technologies are used on the Services:

  • Necessary Cookies. We use necessary cookies to help enable the Services to function, including to (1) identify you once you have logged in to your account, (2) keep track of preferences you specify while you use the Services, and (3) manage the security of the Services.
  • Functionality Cookies. Our Services also use cookies to personalize the content of the Services based on your use of the Services, and support certain third-party services to provide enhanced functionality, such as to enable videos posted on the Services from YouTube. These features use third-party cookies (e.g., You Tube cookies) that are placed directly on your device by the third-party services. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy notices of these parties, which we strongly suggest you review.
  • Analytics Cookies. Through our Services, we may obtain personal information about your online activities over time and across third-party apps, websites, devices and other online services. On our Services, we use third-party online analytics services, such as those of Google Analytics. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies and other device identifiers) to evaluate, for example, use of our Services and to diagnose technical issues. To learn more about Google Analytics, please visit http://www.google.com/analytics/learn/privacy, and to opt out of being tracked by Google Analytics across all websites, please visit: http://tools.google.com/dlpage/gaoptout. In addition, our Services use FullStory analytics cookies and similar technologies (local storage) to collect technical information from your device (such as IP address, device and operating system type, browser and approximate geographic location based on your device IP address), as well as information about your interactions with our Services (such as clickstream, browsing and keystroke data, and the referring URL and session duration). This information allows us to recreate your sessions so we can get a better understanding of how you use our Services, troubleshoot issues, and administer and improve our Services.
  • Personalized Advertising Cookies. Through our Services, both we and certain third parties may collect information about your online activities to provide you with advertising about products and services tailored to your individual interests. You may see our ads on other websites or mobile apps because we participate in advertising networks. Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing and app usage activities. The information our ad networks may collect includes data about users’ visits to websites and apps that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites or apps. This data collection takes place both on our Services and on third-party websites and apps that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

To learn how to opt out of ad network interest-based advertising in the U.S., please visit www.aboutads.info/choices and http://www.networkadvertising.org/choices/. In the European Union, please visit www.youronlinechoices.eu. If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), Russia or Kazakhstan, you can learn more on our use of cookies and similar technologies, including the companies using cookies on our Services, the individual cookies used and their duration, by clicking on the “Cookie Preferences” icon at the bottom of each page of our Services.

How to Change Your Cookie Settings. To the extent required by applicable law, we will obtain your consent before placing non-essential cookies or similar technologies on your device and keep your choice for a period of six (6) months. If you are located in the EEA or the UK, Russia or Kazakhstan, you can change your cookie preferences at any time by clicking on the “Cookie Preferences” icon at the bottom of each page of our Services. You also can stop certain types of cookies from being downloaded on your device by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie and how to disable existing cookies. The following external links will explain how to manage cookies for the most common browsers:

Google Chrome

Microsoft Edge

Mozilla Firefox

Microsoft Internet Explorer

Opera

Apple Safari

To find out how to manage cookies for other browsers, please click “help” on your browser’s menu or visit www.allaboutcookies.org. [Flash cookies typically cannot be controlled, deleted or disabled through your browser settings and instead must be managed through your Adobe Flash Player settings. To manage Flash cookies, which we may use on our website from time to time, you can go to the Adobe Flash Player Support page available here. In addition, your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers and operators such as us. Our Services are not designed to respond to “do not track” signals received from browsers. Please note that without cookies or other automated tools we use to collect this type of data, you may not be able to use all the features of our Services.

  1. Chatbot Logs

Our Services may also use a chatbot to provide automated customer assistance. A chatbot is a computer program that communicates with you, using text on a digital message interface and artificial intelligence. Put simply, if you ask a question through our chatbot, the chatbot will reply to you in human-ish behavior. Our chatbot is supported by Ada Support, a third-party chatbot service provider located in Canada, who performs services on our behalf (“Ada”). Ada uses an automated decision-making process, when deciding on the correct answer to serve based on your question, and will receive message logs and usernames when you interact with the chatbot. Message logs contain information such as details of your account with us, including your username, e-mail address, phone number and address, as well as any other content you choose to submit when you make a customer support inquiry through the chatbot. Ada will retain the content of those messages, together with responses to those messages and any outcome from those messages. This information will be retained for twelve (12) months and will be used only to provide customer support and improve the quality of the chatbot services. If you are located in the EEA, UK or Switzerland, the above information will be transferred to Ada in Canada – a country which has been recognized by the European Commission, UK and Swiss Administration as providing an adequate level of data protection.

  1. Information Sharing

We do not disclose personal information we obtain about you, except as described in this Privacy Policy. We will share your personal information with our (1) subsidiaries and affiliates, and (2) third-party service providers who perform services on our behalf (such as website hosting, payment processing and authorization, order fulfillment, transportation, customs clearance, marketing, data analytics, customer support and fraud prevention) for the purposes described in this Privacy Policy. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We also may disclose information about you: (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) otherwise with your consent.

  1. Data Transfers

We may transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries (such as the U.S.), we will protect that information as described in this Privacy Policy and will comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries other than the one in which you provided the information, including by selecting service providers that are located in a country recognized by the European Commission as providing an adequate level of data protection or by implementing appropriate safeguards based on the European Commission’s Standard Contractual Clauses, where applicable. Subject to applicable law, you may obtain a copy of these safeguards by contacting us as indicated in the How to Contact Us section below.

  1. Your Rights and Choices

We offer you certain choices in connection with the personal information we obtain about you. For example, if you have created an account with us, you can change your communication preferences by logging into your account and clicking on “Communication Preferences”. To the extent provided by applicable law, you also can object to the use of your personal information for advertising or direct marketing purposes and unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails as specified in the How to Contact Us section below. We will apply your preferences going forward. To the extent provided by applicable law, you may: (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, or erase your information; or (3) request the restriction of our use of your personal information, by contacting us as specified in the How to Contact Us section below. If you are located in the EEA and the UK, to the extent provided by applicable law, you also may object to the use of your personal information in certain situations in which we use that information based on our legitimate interests, as described above. In addition, to the extent provided by applicable law, you may receive, in a structured, commonly used and machine-readable format, your personal information you have provided to us based on your consent or a contract to which you are party. You have the right to have this information transmitted to another company, where it is technically feasible. To exercise these rights, please contact us as specified in the How to Contact Us section below. Depending on your location, you may have the right to file a complaint with a privacy regulator if you are not satisfied with our response.

  1. Other Online Services and Third-Party Features

Our Services may provide links to other online services and websites for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins (e.g., Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter, YouTube, and Shopify). These services, websites, and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, IGC is not responsible for these third parties’ information practices.

  1. Retention of Personal Information

To the extent required by applicable law, we keep the personal information you provide for the duration of our relationship, plus a reasonable period to comply with the applicable statute of limitations or if otherwise required under applicable law.

  1. How We Protect Personal Information

Your personal information is encrypted and stored behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted “in transit,” and “at rest”. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. Although we take every possible measure to provide secure Services we cannot fully control and therefore cannot be liable for service interruptions, intrusions, errors, loss of data, or any other interference with the use of the Services as a result of security related incidents.

  1. Data Integrity

IGC takes reasonable steps to ensure that personal information it collects is reliable for its intended use, accurate, complete, and current. IGC does not use personal information in ways that are incompatible with the purposes for which the information was disclosed.

  1. Children’s Personal Information

The Services are designed for a general audience and are not directed to children under the age of 16. IGC does not knowingly collect or solicit personal information from children under the age of 16 through the Services. If we learn that we have collected personal information from a child under the age of 16, we will promptly delete that information from our records. If you believe that a child under the age of 16 may have provided us with personal information, please contact us as specified in the How to Contact Us section of this Privacy Policy.

  1. Limitation of liability

Under no circumstances, including but not limited to negligence, shall we be liable for any special or consequential damages that results from the use of, or the inability to use, the Site and the materials in it. Without derogating the aforementioned, in no event shall our total liability exceed the amount paid by you, if any, for accessing the Site.

  1. How To Contact Us

If you would like to exercise your privacy rights, please contact us by using this form that will appear once you log in to your account. You can also Email us or write us, using the contact details below if you wish to exercise these rights or if you have any questions about this Privacy Policy: [email protected]

Subject to applicable law, data requests submitted by email or sent via postal mail may require that you provide additional documentation necessary to confirm your identity. If you prefer not to provide additional documentation along with your request, we recommend you utilize the above form as it will automatically validate your identity.

 

Our recommendation for first time users:

If you are a new customer, your satisfaction and positive results are our top priority.

This is why we recommend starting with three packages for your initial trial. Typically, you can expect to notice improvements within 3 to 4 weeks of regular use.

Should the product not meet your expectations or fail to deliver results, we offer a money-back guarantee on each unopened package